Italgas Metering data management
CASE STUDY
We have developed an effective, stable, and robust service capable of managing both large and small-caliber meters, whether remotely read or not. It provides a single entry point for accessing metering data, covering both business and residential users, as well as traditional meters and smart meters.
Where: italy
Challenge
Italgas, the leading operator in Italy for urban natural gas distribution, needed to comply with regulatory requirements for the large-scale replacement of traditional meters with smart meters. This involved initiating the automation of the metering data management process and reclaiming control over the service, which had previously been outsourced to external providers.
Approach
We embraced the challenge and delivered the required services and solutions, leveraging our many years of experience in the Utilities market and process management.
Solution
To meet the client’s requirements, we proposed our Utilities Digital Platform, based on Net@Suite. The solution covers the Distribution phase of the Utilities market supply chain (metering to cash). We integrated the metering solution with the client’s remote reading system. Through this channel, we acquire field data such as measurements, alarms, and events generated by remotely read meters, while data from traditional meters is collected directly by the metering system through the meter reader assignment process.
We also integrated the metering system with the billing and settlement management systems (adjustment and balancing), based on Oracle Utilities, using Business & User Services delivered on-premise. Additionally, we remotely manage second-level help desk services, AMS activities, regulatory compliance updates, and application enhancements on Net@Suite.
Results
250 million readings per month
24,000 service finalizations per day
High performance in data processing and management
Robustness and reliability of the solution
