Plenitude: a new platform for digital payments

CASE STUDY

ABSTRACT


The role of Cloud in digital payments to support the ecological and digital transition in the utility and energy sectors, while continuously innovating the customer experience.

Where: italy

Challenge
The Challenge of the Energy Transition

The energy transition is, above all, a technological challenge and a matter of conscious choices. The evolution of payment services in the sector is creating new consumer needs, with growing attention to sustainability.

Plenitude, a Benefit Corporation within the Eni Group, leverages its unique market model to generate continuous positive impact on people, communities, and the environment. The company sought a rapid implementation of new payment tools and platforms, constantly improving and simplifying the customer experience during the purchasing phase.

At Engineering, we implemented a strategic and agile approach, which involved conducting incremental tests, monitoring results, and consciously scaling the solution across the company’s entire customer base.

In designing the payment solution, we prioritized ease of integration and the use of PagoPA functionalities.

Solution
Digital Ecosystem
A modular and programmatic adoption of digital payments
Digital Ecosystem

The solution involves the use of our all-in-one platform Net@Pay and cloud-based services (SaaS) through Engpay.

Thanks to the modular and scalable architecture of Net@Suite, the payment solution was developed in a short time and integrated with the main providers in the market.

The platform enhances the end-user payment experience by ensuring maximum freedom in choosing their preferred payment method, while providing automatically updated information with 24/7 availability.

 

We turned to Engineering to leverage the full potential of the PagoPA platform for the Utilities sector. Engineering immediately proved to be a reliable partner, meeting project timelines and ensuring high-quality delivery.

Marco Villa Head of Customer Operations, Plenitude
Results

 

 

 

 

Reduces payment times

 

 

Optimizes business processes

 

 

Manages information in real time

 

 

Makes the payment process secure and transparent