An innovative troubleshooting system for the Control Room of Acquedotto Pugliese.
CASE STUDY
A troubleshooting system implemented on an application module that meets all business needs through an integrated and simplified management of operational processes for network and plant fault handling.
Where: italy
Challenge
Acquedotto Pugliese S.p.A., a company fully owned by the Apulia Region, holds the concession for the Integrated Water Service in the municipalities of Apulia and in some municipalities of Campania. For over 15 years, it has been pursuing a path of extensive digitalization and service transformation to ensure the best possible management and enhancement of the water resource throughout the entire integrated cycle.
Approach
As part of the implementation of the Troubleshooting Project, we carried out a detailed requirements analysis, the technical implementation of the solution, integration with external systems, system and integration testing, support during the UAT phase, training, and post go-live support.
Solution
As part of the implementation of the Troubleshooting Project, we carried out a detailed requirements analysis, the technical implementation of the solution, integration with external systems, system and integration testing, support during the UAT phase, training, and post go-live support.
Results
Results
Compliance with the information required for ARERA classification.
Guided user support.
Advanced workflow for managing informational and approval processes.
Engine for managing dynamic notifications and sending emails, SMS, and calls."
Impacts
