NetaBOT

Process Automation - NetaBOT

Robotic Process Automation solution for Utilities: more speed, fewer errors

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NetaBOT supports chatbots, virtual agents, OCR, semantic engines, and AI algorithms. Includes interfaces for configuration and monitoring. Through a specific management console, it manages Dashboards for process monitoring and statistical activities, producing detailed reports and logs, with screenshots available in case of errors.
It provides autonomous configuration by the customer (scheduling, credentials, input) and can be used in on-premise or cloud mode

Application module designed to automate complex, repetitive and cognitive business processes. Based on RPA (Robotic Process Automation) and Desktop Automation technologies, it is natively integrated with the other application modules of the Neta platform.
The solution manages the automation of processes, with automatic execution of repetitive and massive tasks on structured data in business areas such as CRM, ERP, meter2cash, etc., simulating human behavior on websites and web applications.

Ease of use and traceability

Intuitive user interface for management and monitoring, it manages the complete tracking of the operations performed by the bots, with logs and screenshots in case of errors. It has a management console that is also accessible to customers for standalone configurations

Operational efficiency

It automates repetitive and low-value-added tasks, freeing up human resources, which can carry out activities with greater added value. Reduces lead times and increases productivity, improving machining quality through process standardization

Practical applicability

Already successfully used in Utilities market sectors such as Water and Electricity and Gas Sales to support the processes of Notification of activations, management of payment reminders, Management of arrears

Flexibility and adaptability

"Adaptive" design approach with Agile DevOps methodology, with a flexible bot life cycle and continuous tuning (bug fixing, change request).

Improved customer experience

Support chatbots and virtual agents for empathetic and intelligent interactions, facilitating the "next best action" thanks to the knowledge of user behaviors

Error reduction

Minimizes the risk of human error in repetitive processes, improving accuracy in operations, even in non-standard situations.

Unattended RPA Automation

It performs repetitive and massive tasks autonomously, based on predefined rules. The approach is ideal for processes with structured data and low human added value, such as Data entry, Excel sheet management, automatic navigation on portals

Management and monitoring console

It has a web console for scheduling and bot configuration, real-time monitoring with dashboards and statistics, access to logs, reports and screenshots in case of errors

Adaptive lifecycle and Agile DevOps methodology

Bot design follows an iterative and flexible approach, with phases of analysis (job shadowing), implementation and testing, release to production, continuous tuning (bug fixing, change request)

Flexible On-Premise / Cloud Architecture

The solution can be used both on-premise and in the cloud, in particular on Oracle Cloud@Customs (OCC). Includes a C# configuration interface for internal use and a web console for customers with an administrator profile

Saving operator time

NetaBOT automates repetitive and complex tasks, allowing operators to focus on higher value-added tasks, improving the quality of work and motivation

Acceleration of operational processes

With automatic and continuous execution, processes are completed faster, reducing wait times and increasing organizational responsiveness

Reduced errors and operational costs

Automation eliminates manual errors, reducing costs related to corrections, inefficiencies and complaints, which directly impacts profitability

Improve the customer experience

NetaBOT helps to offer a more precise, faster and more personalized service, improving customer satisfaction and facilitating the management of non-standard situations

Seamless integration with existing systems

It avoids invasive interventions on the IT infrastructure, thanks to its native integration with the application modules of the Neta platform, reducing implementation times and costs

Continuous process optimization

Through monitoring, traceability and KPI analysis, NetaBOT makes it possible to identify inefficiencies, enhance best practices and constantly improve business performance