Engineering's value-added services for ASM Voghera
CASE STUDY
We introduced the new Billing and Credit solutions, ensuring compliance with ARERA’s “Bolletta 2.0” deadlines within extremely tight and challenging timeframes, while guaranteeing operational continuity and improving process efficiency and accuracy through Engineering’s Neta platform.
Where: italy
Challenge
ASM Vendita e Servizi is the leading company in the Voghera and Oltrepò Pavese area for the sale of gas and electricity, serving approximately 40,000 customers. The company also operates in district heating.
The client’s need was to urgently replace the existing solution for managing Meter2Cash, CRM, and Digital Payments processes, also to comply with the introduction of ARERA Resolution 315/24 (“Bolletta 2.0”).
Approach
The deadlines imposed by regulatory compliance for “Bolletta 2.0” influenced the planning and execution of activities.
The adoption of project management methodologies derived from years of experience in the Utilities market ensured the completion of the project in just 3 months, with activation of the main processes required by a Sales company and a significant Data Migration & Integration phase, including reconciliation and cleansing of migrated data.
Digital Ecosystem
Solution
Digital Ecosystem
The first phase of the project enabled the achievement of billing objectives within the deadlines imposed by regulations. The tight timeline led the client to a necessary revision of the migration strategy for the last three years of historical data.
Based on the client’s instructions, the complete Neta platform (NetaSIU, NetaCRM , NetaPAY , NetaHermes) is delivered in on-premise mode. The next phase includes the integration of certain processes with the Integrated Information System of Acquirente Unico, the external Accounting system, and the management of payment reminders.
The results achieved met the client’s expectations, ensuring full regulatory compliance within the required timeframe, accuracy in the billing process, and a significant improvement in operational efficiency.
Results
Guarantee of business continuity for services to end customers
Quality of the billing process (99.6% accuracy)
Greater automation and controls in day-to-day activities by operators
