Keep Consumption Under Control with the Utilities Digital Platform
CASE STUDY
With the Metering component of our Utilities Digital Platform, we optimize consumption management and calculation for the billing processes of a major energy player.
Where: italy
To implement the service, we leveraged the Metering component of our Utilities Digital Platform, integrating it with other systems supporting the company’s business operations. The project involved our Technology Services, IT Consulting, and UX Service Design teams for training and change management activities.
This approach enabled us to achieve key objectives in usability (a dedicated GUI for Customer Care operators), performance (faster reading validation), and solution centralization (a single Front End for data and reading consultation), with clearly defined technical and business KPIs.
Today, the service manages meter readings for over 8 million customers. Each month, the system acquires and processes approximately 10 million readings and 600,000 self-readings, with user response times under 1 second.
Reduction of Meter-to-Cash Process Timing
Reduction of Billing Discrepancies
Reduction of Estimated Bills
Impacts
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.
Implementation and deployment of the Regional Electronic Health Record for Healthcare Entities in Abruzzo
Elevating the digitalization of care and assistance processes in hospitals.
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.
Implementation and deployment of the Regional Electronic Health Record for Healthcare Entities in Abruzzo
Elevating the digitalization of care and assistance processes in hospitals.
Labour Information System of Emilia-Romagna (SILER)
Labour Information System to centralize data and service management, ensuring interoperability between the regional system, local authorities, other regions, Ministry of Labour through application cooperation services.
Reengineering of the Health Record of the Regione Molise
The evolution will facilitate information sharing among healthcare facilities and ensure citizens access to an integrated and coordinated service.