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Customer relations: one by one as far as home

From large public and private organizations to the individual citizen and consumer who purchases a product or a service.

With the diffusion of the net, deregulation in several sectors and higher competition, the client's idea has expanded and Customer Relationship Management has become one of the keys for a company's success: in tools, with multi-channels, and in the realm of action as far as the consumer's home.

To offer its own clients innovative CRM solutions and experiences, in 2004 Engineering took over OverIT, the leading company in Customer and Logistic Management, with more than ten years' experience in Europe, especially in two essential CRM areas: contact management and field service. OverIT is specialized in Mobile Business solutions, Workforce Management, Sales Force Automation and Geographical Information Systems (GIS), via the application platform Geocall.

MHT entered the Engineering Group in February 2014.

MHT is a leader in the implementation of Microsoft Dynamics® CRM, the most innovative solution for managing sales and marketing efficiency, using tools for social, business intelligence and management of campaigns in the cloud, locally or as a hybrid.

EncloseCRM was born from the collaboration between Engineering and MHT, the “Software as a Service” proposal that offers the market the Microsoft Dynamics CRM solution according to an innovative provision model, that guarantees organizational flexibility and provides the best added value services.

In January 2015 Engineering acquires WebResults, specialized in the offering of cloud solutions to support sales, marketing and customer service processes.

WebResults is a Microsoft, Salesforce.com and Marketo certified partner, designing and implementing CRM solutions (sales, marketing, services and social interaction) mostly for utilities and manufacturing companies.

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