Engineering: leader della Digital Transformation

Robotic Process Automation (RPA) is the set of Artificial Intelligence technologies and applications required to design and develop a new level of process automation based on self-learning.

It is aimed at improving the productivity and efficiency of processes by automating complex or repetitive operations, designing workflows that follow precise business rules, and interacting with multiple software applications (web solutions, databases, CRM, ERP).

RPA uses dynamic application guidance messages and data & approval dashboards to support users in the decision-making process (attended automation), as well as replicating and replacing the manual functionality of users for repetitive tasks that are more error-prone (unattended automation).

With the aim of supporting the digital transformation of our customers' business processes, we build a path in an Enterprise 4.0 perspective, which bases its effectiveness on RPA as a platform for widespread and mature use of Artificial Intelligence and Data Analytics technologies inside a real digital factory.

Thanks to our consolidated consulting experience in the analysis, optimization and documentation of operational processes, across different reference markets, we offer our customers a new user experience that enhances the human dimension of work, improves end user satisfaction and increases efficiency, process quality and business productivity.

To effectively support this vision, we make significant investments in a dedicated competence center and expert certifications on products and solutions from market leader suppliers. 

The possibilities of applying RPA are extensive and offer significant opportunities for exploiting the advantages of the Fourth Industrial Revolution, even in areas outside that of manufacturing.

In addition to our consolidated experience in the areas of Finance, Contact Centers and Back Office, our end-to-end RPA services range from process consulting and assessment to managed services and digital cloud platforms in the areas of Local Taxes, Retail and Telecommunications.  

We provide a wide range of solutions covering everything from credit card anti-fraud management to e-commerce delivery planning to Contact Center agent skill management.