Engineering Innovation in
Smart Energy & Utilities
Merging of existing Billing Systems into a single one embedded in a complex application map, integrated with Salesforce and SAP FI-CAx.
Approach & Solution
Approach
A2A is a leading energy services group in Italy, with the company A2A Calore e Servizi, which provides heat management and district heating services in the cities of Brescia, Milan, Bergamo, and Cremona, as well as managing the energy services of the main Italian PAs. A2A is required to merge billing services into three central offices and to rationalize existing applications to reduce complexity and improve operational processes.
To meet the customer's needs, we, at Engineering and FdL, involved both process experts from the heat and district heating management market and resources with in-depth knowledge of system integration of complex projects.
Organizing the project into 4 consecutive and progressive streams has guaranteed continuity of service, respecting the contractual deadlines set for the issuing of invoices, and effectively managing integration with Salesforce's CRM solutions, SAP FI-CAx solution Credit and HP's Metering Sides. The constant and continuous collaboration between the teams enabled the achievement of quality targets within the planned project deadlines.
To meet the customer's needs, we, at Engineering and FdL, involved both process experts from the heat and district heating management market and resources with in-depth knowledge of system integration of complex projects.
Organizing the project into 4 consecutive and progressive streams has guaranteed continuity of service, respecting the contractual deadlines set for the issuing of invoices, and effectively managing integration with Salesforce's CRM solutions, SAP FI-CAx solution Credit and HP's Metering Sides. The constant and continuous collaboration between the teams enabled the achievement of quality targets within the planned project deadlines.
Solution
For each of the 4 project streams, a specific software release was foreseen that included gap analysis activities, for the identification and implementation of additional functionalities not foreseen by the SSE solution, the migration of customer data from the existing systems, and the installation of the solution in the operational environment.
The types of billable contracts concerned district heating only, district heating supply and management, and heat management services, with a package-driven approach and with system integration activities to manage the evolutions envisaged by the customer.
The continuous AMS support ensured, after the release, the technological and regulatory update of the application map architecture. It was thus possible to manage the requests for regulatory adaptation of technical quality, bill transparency, and reading quality resolved by ARERA in the following years.
The types of billable contracts concerned district heating only, district heating supply and management, and heat management services, with a package-driven approach and with system integration activities to manage the evolutions envisaged by the customer.
The continuous AMS support ensured, after the release, the technological and regulatory update of the application map architecture. It was thus possible to manage the requests for regulatory adaptation of technical quality, bill transparency, and reading quality resolved by ARERA in the following years.
Results
144,000 documents issued for more than 25,000 customers managed
32,000 billing points
Adherence to both national and regional regulations for district heating
Improved operational efficiency on managed processes
Enabling Technologies
AI Advanced Analytics
Engineering proprietary products & other technologies
Sistema Servizio Energia
Project Team
FDL Servizi