Smart Energy & Utilities
Approach & Solution
Against this background, one leading operator in the energy market has called on Engineering to help it manage its sales of extra commodity services with efficient innovation.
Our team has created an IT solution for carrying out end-to-end process that gives maximum long-term return on the company’s legacy IT system investments. At the same time, the solution provides a roadmap for the transition to Cloud services for managing business processes that support sales in the power and gas commodity sector.
The Energy App maximises the potential of the CRM features of Salesforce by integrating systems for metering, CPQ, billing, accounting, credit checking, and printing.
It also supports business processes in the field of marketing, sales, post-sales, and customer care in a flexible and scalable way, covering the main sales support areas as follows:
- Commercial: product exchange, complaint handling
- Procurement: activation, change of ownership
- Termination: switch-out, shut-down
- Technical/operational: customer readings, installation estimates
Wide coverage of both preconfigured and configurable business processes
Integration with key legacy IT systems and external services
No need for technological lock-in
Support for investment
Energy & Utilities