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Chiesi Farmaceutici: ICT outsourcing for Pharma 4.0

Chiesi Farmaceutici:
ICT outsourcing for Pharma 4.0

Cloud architectures, digitalization, process optimization and security are all investments that Chiesi Farmaceutici includes in its strategic ICT plan.

Approach & Solution



Chiesi Farmaceutici is an international group included in the world’s top 50 pharmaceutical companies, with a turnover of billions of euros.

The main objective of the 2016-2020 Strategic ICT Plan, outlined by its ICT management team, is the alignment of the IT systems with the group's business priorities and strategic plan.

With its strategic focus, this digital transformation supports business development activities, in terms of markets (the US and emerging markets) and new products, and the technological and application-related harmonization of the group’s IT systems (ERP and ICT infrastructures).


At Engineering, we have used our skills and technologies to offer Chiesi Farmaceutici a complete outsourcing solution.

In detail, adopting a GxP methodology, we are innovating the way they manage:
  • the helpdesk service, delivered as a single point of contact.
  • Server and IT systems (hosting, housing, system operation and management, DBA) using our data centers at Pont-Saint-Martin (Aosta) and Turin for the disaster recovery service.
  • Proactive monitoring of applications and infrastructure on a 24/7 basis.
  • LAN network and security.
  • WAN back-up line.
  • SAP platform.


Harmonization of procedures for managing application portfolio

New models for conducting activities

Better management of support infrastructure

Project value

Process performance

Enabling Technologies


Project Team

Engineering Industry & Services Business Unit

Engineering D.HUB