Approach & Solution
Before the chatbot was put into production, content checks were carried out with domain experts from the Municipality of Rimini and usability test cycles with end users. In this phase, the methodology indicated by the AGID guidelines for testing the usability of a web service was applied for the first time in Italy on a conversational assistant, involving citizens in the test and verification of the usability of the chatbot.
Through conversational interfaces in natural language, the system interprets the needs expressed and always guarantees a response.
The Artificial Intelligence technologies involved in the project are Machine Learning and Deep Learning for training AI with the application of NLP for understanding human language. The aim is to refine the AI so that it is able to answer an increasing number of user questions.
A service that responds to requests relating all sectors
A 24/7 assistance relieving the work of the operators
A user experience more efficient for the citizen
2,000 weekly messages managed automatically
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