Engineering Innovation In
Smart Government
Faster and more user-friendly services, with self-service features: with us INPS is closer to the citizen’s needs.
Approach & Solution
Approach
Every day INPS deals with millions of citizens for the provision of services that require careful management of data and procedures.
An extremely delicate and complex activity, but one for which new technologies can provide great support with digital and innovative solutions.
In particular, under the guidance of the Digital Agenda, digital transformation can certainly revolutionize and streamline work within the PA and throughout the entire nation. We at Engineering are directly involved in this process, providing technologies and skills to support INPS in numerous activities.
Solution
In particular, under the guidance of the Digital Agenda, Digital Transformation can certainly revolutionize and streamline work within the PA and throughout the entire nation. We at Engineering are directly involved in this process, providing technologies and skills to support INPS in numerous activities:
- Creation of solutions for access to services for citizens in "multichannel" and "self service" modes, through virtual counters that facilitate the rapid resolution of citizens' files, supporting the management of core INPS processes
- Creation of the National Gateway for ESSI (Electronic Exchange of Social Security Information), an information system that will facilitate the exchange of information among over 20,000 social security institutions of various European countries, in order to ensure welfare services quickly and securely at European Community level
- Creation of a new user experience for users of the INPS website and creation of a new corporate identity, applying Human Centered Design methodologies to simplify the digital interaction between INPS and citizens.
Results
Improve front-end and back-end processes
Strengthen virtual counters and self service functionalities
Reduce the number of accesses to physical counters
Improve the time required to manage procedures
Make the ESSI a leader in Europe
Project Value
Cost cutting
Process performance
Innovation
Visibility
Enabling Technologies
AI & Advanced Analytics
Cybersecurity
Project Team
Engineering Public Administration Business Unit