Smart Energy & Utilities
Approach & Solution
- Omnichannel management (e-mail, sms, social media, etc.) of Marketing Campaigns, beneficial for supporting the various scenarios and initiatives envisioned by the Client’s Digital Programme.
- Integration with Salesforce, in order to automate the management of multi-channel campaigns, integrating it with other, existing systems.
Project developed in only 3 months
Management capacity of more than 1,800,000 daily events
Exceeding the load target set by the Client (+40%)
Solution can be integrated with third-party software
Omnichannel management of the customer relationship
Innovation Process performance Cost cutting
Engineering proprietary products & other technologies
Engineering ESL WebResults (Engineering Group)