Engineering: leader della Digital Transformation

Engineering Innovation in

ENG4PHARMA

Pharma Digital Transformation

We partnered with a leading international group in the "Health 4.0" paradigm to lead the integrated management of their information systems.

Approach & Solution

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Approach

The management of different suppliers, especially if distributed throughout the world, makes the functioning of the entire company more complex. The complexity increases exponentially for those who are required to manage information systems.
Our client, an Italian multinational is well aware of this challenge. For over 40 years, the Group, which has many production sites, has been developing, producing and marketing tests for the diagnosis of pathologies concerning a wide range of clinical areas. These tests are aimed for both hospital and private analysis laboratories in the immuno-diagnostics and molecular diagnostics markets.

Our client ambitiously wanted to find a single interlocutor for Application Management services which could manage the SAP ERP system, business infrastructures and continuous evolutive application projects.

Solution

Our experts, who have a wealth of experience in the application field, were involved in managing a full outsourcing contract for offering the following services:
- SAP Application Management Service in the ECC 6 release.
- Perimeter extensions of the SAP solution and worldwide rollout.
- Hosting services at the Pont Saint Martin Data Center and management of systems hosting SAP landscapes.
- Disaster Recovery service.
- SAP Health & Safety Management System.
- CXM Project on SalesForce platform and AMS services.
- HCM Project and Success Factors.

Results

Integration of maintenance activities

Faster support service

Service Level Agreement respected

Salesforce Automation and Sales Management solutions

Project value

Cost-cutting
Process performance

Project Team

Engineering Industry & Services Business Unit

Engineering D.HUB