Engineering Innovation in
ENG4PHARMA
We partnered with a leading international group in the "Health 4.0" paradigm to lead the integrated management of their information systems.
Approach & Solution
Approach
The management of different suppliers, especially if distributed throughout the world, makes the functioning of the entire company more complex. The complexity increases exponentially for those who are required to manage information systems. Our client, an Italian multinational is well aware of this challenge. For over 40 years, the Group, which has many production sites, has been developing, producing and marketing tests for the diagnosis of pathologies concerning a wide range of clinical areas. These tests are aimed for both hospital and private analysis laboratories in the immuno-diagnostics and molecular diagnostics markets.
Our client ambitiously wanted to find a single interlocutor for Application Management services which could manage the SAP ERP system, business infrastructures and continuous evolutive application projects.
Solution
Our experts, who have a wealth of experience in the application field, were involved in managing a full outsourcing contract for offering the following services:
- SAP Application Management Service in the ECC 6 release.
- Perimeter extensions of the SAP solution and worldwide rollout.
- Hosting services at the Pont Saint Martin Data Center and management of systems hosting SAP landscapes.
- Disaster Recovery service.
- SAP Health & Safety Management System.
- CXM Project on SalesForce platform and AMS services.
- HCM Project and Success Factors.
Results
Integration of maintenance activities
Faster support service
Service Level Agreement respected
Salesforce Automation and Sales Management solutions
Project value
Cost-cutting Process performance
Project Team
Engineering Industry & Services Business Unit Engineering D.HUB