The platform developed by Engineering is based on architectures and standards that natively envisage omnichanneling and the use of a wide range of devices (PC, tablet, mobile); it is a modular platform ready for the integration with the most widespread systems of Business Process Management and Business Rule Engine.
Therefore, flexible operating processes can be defined by combining the following module:
- Customer request management;
- Practice analysis and pricing proposal;
- Loan resolution and warranty completion;
- Post-sales monitoring and revision / restructuring interventions.