Engineering: leader della Digital Transformation
The platform developed by Engineering is based on architectures and standards that natively envisage omnichanneling and the use of a wide range of devices (PC, tablet, mobile); it is a modular platform ready for the integration with the most widespread systems of Business Process Management and Business Rule Engine. Therefore, flexible operating processes can be defined by combining the following module:
- Customer request management;
- Practice analysis and pricing proposal;
- Loan resolution and warranty completion;
- Post-sales monitoring and revision / restructuring interventions.
The platform includes online self-service budgeting and is designed to interact with external databases and / or credit rating engines for the purpose of assigning the credit rating and defining the loan proposal. Finally, the platform facilitates the digital transformation process, thanks to the functionalities dedicated to document management related to customer practices.